Bedingungen und Konditionen
Last Updated: 16th of June, 2025
1. Payment Processing
1.1. All payments made on this Website are processed securely by Mollie B.V. (or “Mollie”), our trusted payment service provider. Mollie is a leading payment processor that facilitates transactions between you and our online store.
1.2. When you make a payment, you will be redirected to Mollie’s secure payment environment or an embedded Mollie payment form to complete your transaction. Your payment information is handled directly by Mollie and is not stored on our servers
2. Accepted Payment Methods
2.1. Through Mollie, we accept a wide range of payment methods to provide convenience for our customers. The available payment methods may vary depending on your location and the currency selected. Currently, the accepted payment methods generally include, but are not limited to:
* Credit/Debit Cards: Visa, MasterCard, American Express, Maestro
* Local Payment Methods (e.g., for European customers):
* SOFORT Banking (Germany, Austria)
* Giropay (Germany)
* SEPA Direct Debit (Europe-wide)
* EPS (Austria)
* Digital Wallets: PayPal (if offered), Apple Pay (if offered)
* Buy Now, Pay Later Schemes: Klarna (if offered), AfterPay (if offered)
* Bank Transfer: Manual bank transfer (processed via Mollie)
2.2. We reserve the right to add, remove, or suspend any payment method at our sole discretion, without prior notice.
3. Pricing and Currency
3.1. All prices displayed on our Website are in EUR.
3.2. If you are paying from a country with a different currency, your bank or payment card issuer may apply an exchange rate and/or additional fees. We are not responsible for any such charges or exchange rate fluctuations.
3.3. In the event of a pricing error on our Website, we reserve the right to cancel any orders placed at the incorrect price or to contact you to reconfirm the order at the correct price.
4. Payment Security
4.1. Your payment security is paramount. All transactions processed via Mollie are encrypted using industry-standard Secure Socket Layer (SSL) technology.
4.2. Mollie is PCI DSS (Payment Card Industry Data Security Standard) compliant, ensuring that your sensitive payment information is handled in accordance with the highest security standards.
4.3. While we take all reasonable steps to ensure the security of your payment information, we cannot be held liable for any unauthorized access to information supplied by you, unless this is due to our negligence.
5. Order Confirmation and Acceptance
5.1. Upon successful completion of your payment, Mollie will send a confirmation to us, and we will send you an order confirmation email to the address provided. This email signifies our acceptance of your order.
5.2. If a payment fails or is declined, your order will not be processed. We will notify you if there are any issues with your payment.
6. Refunds and Cancellations
6.1. All refunds will be processed in accordance with our Refund Policy/Return Policy.
6.2. If a refund is due, it will be processed through Mollie back to the original payment method used for the purchase. The time it takes for the refund to appear in your account may vary depending on your bank or payment provider. Mollie typically processes refunds within 2-5 business days, but it may take longer for the funds to clear into your account.
6.3. We reserve the right to refuse or cancel any order at any time for reasons including, but not limited to, product availability, errors in the description or price of the product or service, error in your order, or other reasons.
7. Disputes and Chargebacks
7.1. In the event of a payment dispute or chargeback request initiated by you through your bank or payment provider, we reserve the right to suspend any related services or products until the dispute is resolved.
7.2. We encourage you to contact our customer support at info@grillspace.eu to resolve any payment issues or concerns before initiating a chargeback.
8. Data Privacy
8.1. We respect your privacy. All personal data collected during the payment process will be handled in accordance with our Privacy Policy and Mollie’s privacy policy.
8.2. By proceeding with payment, you acknowledge and agree that your personal data, including payment details, will be transferred to Mollie for the purpose of processing your transaction.
9. Changes to These Terms
9.1. We reserve the right to update or modify these Payment Terms & Conditions at any time. Any changes will be effective immediately upon posting on this page.
9.2. It is your responsibility to review these Terms periodically for any updates. Your continued use of our Website and payment services after any modifications signifies your acceptance of the revised Terms.
Contact Information:
If you have any questions regarding our Payment Terms & Conditions, please contact us at:
info@grillspace.eu
+4915259670100
Am Eichet 9, 86633 Neuburg an der Donau, Germany
EN
DE